Before accepting shipment of any product(s), the receiving Direct Seller / Customer must ensure that the product’s packaging is not damaged or tampered with. If the receiving Direct Seller / Customer observes that the package is damaged or tampered with, he/she must refuse to accept delivery and inform the
Company within 48 Hours. The return process of the product(s) may be restricted by the Company depending on the nature/category of the product(s) or the legitimacy of the complaint/return.

In case of any defect (manufacturing or packaging) or dissatisfaction or any size issues, Customers can return/exchange the product(s).
In case of direct purchase from the website, the customer has to fill the product return form available on the website and have to return the products in a saleable condition within 15 days. The company will arrange for an exchange/refund in 7 working days after the product assessment.
In case of purchase from the direct seller, The Direct Sellers / Customers must contact the Company /Direct Seller from whom they had Purchased the same, within [15 days] from the date of purchase. The customer has to provide a reason for the return/refund along with the said product(s). Meaningless reasons will not be entertained. In case the customer returns the product(s), it is the Direct Seller’s obligation to satisfy the customer’s need for a money refund or replacements of the product(s).
The Direct Seller can then return the product(s), with the original Invoice to the Company. The Company
will replace these product(s) [free of cost] or if the Direct Seller does not want the same product(s), the Company will give eWallet Credits of the same amount, which can be used by the Direct Seller for purchasing product(s) of their choice.

In order to return any product(s) sold, Customer / Direct Seller is required to comply with the below
mentioned conditions:
● Notify the Company of receipt of a damaged/ defective product(s) within [48-hours] of delivery.
● If Customer / Direct Seller is unable to do so within the above-specified timeline, the Company shall not be held liable for the failure to replace the order
● The Company will not arrange pick-up of the damaged/defective product(s). The direct seller
has to send the products to the company address (473/2, P.K.D. NAGAR, PEELMEDU,
COIMBATORE-641004). The shipping cost to the company by the direct seller will be credited
to the direct seller’s e-wallet on the submission of the courier bill.
● Product(s) should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card, invoice, etc.
● It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit, if it damaged during the transit the Company will evaluate the damage and intimate the Customer / Direct Seller about the repercussions
● The returned products are subject to verification and checks by the Company in order to determine the legitimacy of the complaint/return.

To raise a refund or return request by the Customer / Direct Seller here are the steps to be followed :
1. Fill the Product Return Form (Online / Offline)
2. Mention the reason for refund/replacement
3. Attach the Copy of Invoice
4. Attach the Photo of the product(s) if required to explain the reason
5. Prepare / Package the Product(s) along with the above-mentioned form and attachments
6. Return the above-mentioned package to the company address
7. Intimate the Company / Direct Seller about the return

Upon receiving the return /refund request, the Company shall verify the authenticity and nature of the complaint and if the Company is convinced that the complaint is genuine, the Company will proceed with the refund process.
However, in the event of frivolous and baseless complaints regarding the quality and content of the product(s), the Company reserves the right to take necessary legal actions against the concerned Direct Sellers / Customers and the concerned Direct Sellers / Customers will be solely liable for all costs incurred by the Company in this regard. The direct seller will get the products replaced / e-wallet credit in 7-10 working days. The customer can get the refund/exchange of products from the direct seller in 10-15 working days.

The Company provides a Buy-Back Policy to the Direct Sellers who wishes to resign as a Direct Seller
and return any products/services that are purchased within 30 days and are in good condition,
useable, resaleable, restock-able, unopened, unaltered and must have a shelf life of at least 6 months
If the Direct Seller resigns within 30 days from the purchase of the product(s), the Company shall
provide a refund for the product(s) returned to the company, less total bonus paid out by the company.
If the Direct Seller resigns after 30 days from the date of entering into the agreement with the company, the amount will be refunded only for the products that are purchased before 30 days and are returned to the company in a saleable condition. Service charges will incur.

For any queries regarding the Return / Refund of product(s) please contact us on the following :
Return / Refund Helpline Phone number : 8110 99 00 33, 8110 99 00 77
Return / Refund Email : return@eselfmade.in
Return / Refund Address: SELFMADE ECOM PRIVATE LIMITED, 473/2, P.K.D NAGAR,
PEELAMEDU, COIMBATORE-641004